Shipping policy

Terms of the Service

OVERVIEW

Last updated October 28, 2024

AGREEMENT TO OUR LEGAL TERMS

We are Socially Awkward Wag Company Limited ('', 'we', 'us', or 'our"), registered in Hong Kong. You can contact us by phone at +852 5910 8367, email at marketing@soawk-hk.com, or by mail to West Wing 2/F, 822 Lai Chi Kok Rd, Cheung Sha Wan, Kowloon, Hong Kong.


These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (you'), and Socially Awkward Wag Company Limited, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms.

IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.


Supplemental terms and conditions or documents that may be posted on our website from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms from time to time. We will alert you about any changes by updating the 'Last updated date of these Legal Terms’, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted. The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

Subject to your compliance with these Legal Terms, including the 'PROHIBITED ACTIVITIES' section below, we grant you a non-exclusive, non-transferable, revocable licence to:

• access the Services; and
• download or print a copy of any portion of the Content to which you have properly gained access, solely for your personal, non-commercial use.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission. If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: marketing@soawk-hk.com. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content. We reserve all rights not expressly granted to you in and to the Services, Content, and Marks. Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

This website is operated by Socially Awkward Wag Company Limited. Throughout the site, the terms “we”, “us” and “our” refer to Socially Awkward Wag Company Limited. We offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the website. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION 

At Socially Awkward Wag Company Limited, we value the privacy and security of our customers' information. Our Privacy Policy outlines how we collect, use, and protect customer information. By using our website and services, you acknowledge and agree to the terms of our Privacy Policy. We recommend reviewing our Privacy Policy carefully to understand how we handle your personal information.

You can find our Privacy Policy by clicking on the "Privacy Policy" link provided on our website. Our Privacy Policy provides detailed information about the types of information we collect, such as name, address, email address, phone number, and payment details, and how we use this information to process orders, improve our services, and communicate with our customers. We also outline the measures we take to protect customer information, such as encryption, secure storage, and strict access controls.

Please note that by using our website and services, you consent to the collection, use, and processing of your personal information as described in our Privacy Policy. If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please do not hesitate to contact us.

It is important to note that our Privacy Policy may be updated from time to time to reflect changes in our business practices or applicable laws and regulations. We encourage you to review our Privacy Policy periodically to stay informed about how we handle your personal information.


SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Socially Awkward Wag Company Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Socially Awkward Wag Company Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - Price Information:

As a limited company operating Socially Awkward Wag Company Limited, please note the following:

  1. Pricing: All prices listed on our website are in Hong Kong dollars (HKD).
  2. Shipping and Handling Fees: In addition to the product prices, shipping fees or handling fees may apply to your order. These fees, if applicable, will be clearly stated during the checkout process, and you will be informed of the total cost of your order, including any applicable shipping or handling fees, before confirming your purchase.
  3. Pricing Accuracy: We strive to ensure that all pricing information on our website is accurate and up-to-date. However, in the event of any errors or inaccuracies in pricing, we reserve the right to correct such errors and adjust the prices of products or services on our website at any time without prior notice.
  4. Changes to Pricing: Socially Awkward Wag Company Limited reserves the right to change our prices, shipping fees, handling fees, or any other charges at any time without prior notice. However, any changes in pricing or fees will not affect orders that have already been confirmed by the customer.


Please note that by placing an order on our website, you agree to pay the total amount due, including any applicable product prices, shipping or handling fees, and any other charges disclosed during the checkout process.

If you have any questions or concerns about our pricing, please contact us for further assistance.







SECTION 22 - Contract Formation:

When making a purchase on our website, Socially Awkward Wag Company Limited, the following terms and conditions outline how a contract is formed between you, the user, and our business:

  1. Offer and Acceptance: By placing an order on our website, you are making an offer to purchase our products or services. All orders are subject to acceptance by Socially Awkward Wag Company Limited, and we reserve the right to accept or reject any order at our discretion. After you place an order, you will receive an order confirmation. However, please note that this confirmation does not constitute acceptance of your order and does not create a binding contract between you and Socially Awkward Wag Company Limited.
  2. Payment Processing: Once your order is accepted, payment will be processed through our secure payment gateway. We accept various forms of payment, including credit cards, debit cards, and other online payment methods. By providing your payment information, you represent and warrant that you have the legal right to use the payment method and that the information provided is accurate and complete.
  3. Order Fulfilment: After your payment is processed, we will prepare your order for shipment or delivery, as applicable. We strive to fulfil orders in a timely manner, but please note that shipping and delivery times may vary depending on your location, product availability, and other factors beyond our control. We will make reasonable efforts to keep you informed of the status of your order, and you may also be able to track your order through our website or the shipping carrier's website, if applicable.
  4. Order Confirmation: Once your order is shipped or ready for pickup, we will send you a confirmation with the details of your order. This confirmation will serve as our acceptance of your offer and will create a binding contract between you and Socially Awkward Wag Company Limited.
  5. Consideration: In consideration of the products or services provided by Socially Awkward Wag Company Limited, you agree to pay the total cost of your order, including any applicable taxes, shipping, or handling fees, as well as comply with these terms and conditions and any other policies or guidelines provided on our website.
  6. Cancellation or Modification: Once your order is accepted and payment is processed, you may not be able to cancel or modify your order, as it may have already been shipped or prepared for pickup. However, please contact us as soon as possible if you need to make any changes to your order, and we will do our best to accommodate your request.
  7. Limitation of Liability: Our liability for any loss or damage arising from a breach of these contract formation terms or any other legal obligation shall be limited to the amount you paid for the products or services in question.


Please note that these contract formation terms are part of our overall terms and conditions and are binding upon acceptance of your order. If you have any questions or concerns about contract formation or any other aspect of your purchase, please contact us for further assistance.

SECTION 23 - Dispute Resolution:

At Socially Awkward Wag Company Limited, we strive to provide excellent customer service and resolve any issues or disputes that may arise. In compliance with HK regulations, our Terms and Conditions outline the process for resolving disputes with customers.

If you have any complaints or issues with your purchase from us, we encourage you to first contact our customer support team through the contact information provided on our website. Our team will make every effort to address and resolve your concerns in a timely and satisfactory manner.

In the event that a dispute cannot be resolved through direct communication with our customer support team, we may offer alternative dispute resolution (ADR) mechanisms such as mediation or arbitration. These mechanisms provide a fair and impartial way to resolve disputes without resorting to legal action.

We are committed to working in good faith to resolve any disputes or complaints in a fair and reasonable manner, and we appreciate your cooperation in following the outlined dispute resolution process as part of our efforts to comply with HK regulations.

We value our customers and strive to provide the best possible service. If you have any questions or concerns regarding our dispute resolution process, please do not hesitate to contact our customer support team for further assistance.



SECTION 24 - Liability and Limitations of Liability:

Our Terms and Conditions outline the extent of our website's liability for any damages, losses, or claims arising from the use of our website or purchase of products or services, as well as any limitations on such liability.

  1. Website Use: While we strive to provide accurate and up-to-date information on our website, we cannot guarantee the accuracy, completeness, or reliability of the content. By using our website, you acknowledge that any reliance on the information provided is at your own risk, and Socially Awkward Wag Company Limited shall not be liable for any damages or losses resulting from such reliance.
  2. Product Information: We make every effort to provide accurate and detailed product information on our website, including ingredients, allergen information, and usage instructions. However, it is the responsibility of the customer to read and follow the product information and use the products according to the instructions provided. Socially Awkward Wag Company Limited shall not be liable for any damages, losses, or claims arising from improper use of our products.
  3. Purchase of Products or Services: When you make a purchase from Socially Awkward Wag Company Limited, you agree to comply with our Terms and Conditions, including payment of the purchase price and any applicable taxes or fees. Socially Awkward Wag Company Limited shall not be liable for any damages, losses, or claims arising from the purchase of products or services, including but not limited to product defects, shipping delays, or package damage.
  4. Limitations of Liability: In no event shall Socially Awkward Wag Company Limited, its owners, affiliates, employees, or contractors be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from the use of our website or purchase of products or services, even if we have been advised of the possibility of such damages. Our liability for any damages, losses, or claims arising from the use of our website or purchase of products or services shall be limited to the total amount paid by you for the specific product or service involved.
  5. Force Majeure: Socially Awkward Wag Company Limited shall not be liable for any delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, government actions, labour disputes, or technical failures.


By using our website and making purchases from Socially Awkward Wag Company Limited, you acknowledge and agree to the limitations of liability outlined in our Terms and Conditions, and you agree to release and hold harmless Socially Awkward Wag Company Limited, its owners, affiliates, employees, and contractors from any claims, damages, losses, or liabilities arising from the use of our website or purchase of products or services, to the extent permitted by applicable laws.

If you have any questions or concerns regarding our liability and limitations of liability, please do not hesitate to contact our customer support team for further assistance.

SECTION 25 - Termination and Suspension:

Our Terms and Conditions outline the conditions under which we may terminate or suspend a user's access, including for violation of the Terms of Service or other applicable policies.

  1. Violation of Terms of Service: If a user violates our Terms of Service, including but not limited to engaging in fraudulent activities, misusing our website or services, or breaching any applicable laws or regulations, we reserve the right to terminate or suspend the user's access to our website or services without prior notice.
  2. Other Applicable Policies: In addition to our Terms of Service, users are also required to comply with any other applicable policies, such as our Privacy Policy, Cookie Policy, or Community Guidelines. If a user violates any of these policies, we may terminate or suspend their access to our website or services, at our sole discretion and without prior notice.
  3. Investigations: Socially Awkward Wag Company Limited reserves the right to investigate any suspected violations of our Terms of Service or other applicable policies. This may include reviewing user accounts, transaction records, or other relevant information. If we determine, in our sole discretion, that a user has violated our Terms of Service or other applicable policies, we may terminate or suspend their access to our website or services.
  4. Notice of Termination or Suspension: In some cases, Socially Awkward Wag Company Limited may provide prior notice of termination or suspension, depending on the nature and severity of the violation. However, we reserve the right to terminate or suspend a user's access to our website or services without prior notice, if we determine, in our sole discretion, that such action is necessary to protect our business interests or comply with applicable laws or regulations.
  5. Effects of Termination or Suspension: If a user's access to our website or services is terminated or suspended, they shall immediately cease using our website or services. Any rights or licenses granted to the user under our Terms of Service shall automatically terminate upon such termination or suspension. Socially Awkward Wag Company Limited shall not be liable for any damages, losses, or claims arising from the termination or suspension of a user's access to our website or services.


By using our website and services, users acknowledge and agree to the conditions under which Socially Awkward Wag Company Limited may terminate or suspend their access, as outlined in our Terms and Conditions.

If you have any questions or concerns regarding our termination and suspension policies, please do not hesitate to contact our customer support team for further assistance.



SECTION 26 - Indemnification:


Our Terms and Conditions outline the user's obligation to indemnify and hold harmless our website and its owners, affiliates, employees, and contractors from any claims, damages, losses, or liabilities arising from the user's use of our website or services.

  1. User's Obligation to Indemnify: By using our website or services, users agree to indemnify and hold harmless Socially Awkward Wag Company Limited, its owners, affiliates, employees, and contractors from any and all claims, damages, losses, liabilities, and expenses (including legal fees and costs) arising from their use of our website or services, their violation of our Terms of Service, or their violation of any applicable laws or regulations.
  2. Scope of Indemnification: The user's obligation to indemnify and hold harmless shall extend to any claims, damages, losses, or liabilities arising from their actions or omissions while using our website or services, including but not limited to their interactions with other users, their submissions or postings on our website, their purchase of products or services, or their breach of any representations or warranties made to us.
  3. Defence of Claims: Socially Awkward Wag Company Limited reserves the right to control the defence of any claims, damages, losses, or liabilities for which the user is obligated to indemnify us. Users agree to cooperate with us in defending any such claims and to provide us with all necessary information and assistance. However, we reserve the right to participate in the defence of any claims at our own expense, if we so choose.
  4. Limitations on Indemnification: Our website's liability for any claims, damages, losses, or liabilities arising from the user's use of our website or services shall be limited to the extent allowed by applicable laws. In no event shall Socially Awkward Wag Company Limited, its owners, affiliates, employees, or contractors be liable for any indirect, consequential, special, incidental, or punitive damages.
  5. Notice of Claims: Users must promptly notify Socially Awkward Wag Company Limited of any claims, damages, losses, or liabilities for which they are seeking indemnification, and must provide us with all necessary information and assistance to defend such claims. Failure to provide timely notice and cooperation may result in the user's waiver of their right to indemnification.


By using our website and services, users acknowledge and agree to their obligation to indemnify and hold harmless Socially Awkward Wag Company Limited, its owners, affiliates, employees, and contractors, as outlined in our Terms and Conditions.

If you have any questions or concerns regarding our indemnification policy, please do not hesitate to contact our customer support team for further assistance.



SECTION 27 - Intellectual Property Rights:


Socially Awkward Wag Company Limited acknowledges and respects the intellectual property rights of others, and we expect our customers to do the same. The following terms and conditions outline the ownership and use of intellectual property rights, including trademarks, copyrights, and any other proprietary information displayed on our website.

  1. Trademarks: All trademarks, logos, and service marks displayed on our website are the property of Socially Awkward Wag Company Limited or their respective owners. They are protected by applicable trademark laws in the HK and other jurisdictions. Any use, reproduction, or modification of these trademarks without the express written consent of Socially Awkward Wag Company Limited or the respective owners is strictly prohibited.
  2. Copyrights: All content on our website, including but not limited to text, graphics, images, logos, videos, and other multimedia materials, is protected by copyright laws in the HK and other jurisdictions. This content is the property of Socially Awkward Wag Company Limited or its content providers. Any unauthorized use, reproduction, or distribution of this content is strictly prohibited.
  3. Proprietary Information: All proprietary information displayed on our website, including product descriptions, images, and other product-related information, is the property of Socially Awkward Wag Company Limited. This information is protected by applicable laws and regulations, and any unauthorized use or reproduction of this proprietary information is strictly prohibited.
  4. Use of Intellectual Property: By accessing and using our website, you agree to respect and abide by all intellectual property rights of Socially Awkward Wag Company Limited and its content providers. You may use the website and its content for personal and non-commercial purposes only, and you may not modify, reproduce, or distribute any intellectual property displayed on the website without the express written consent of Socially Awkward Wag Company Limited or the respective owners.
  5. Reporting Intellectual Property Infringements: If you believe that any content on our website infringes upon your intellectual property rights, please contact us immediately with detailed information, and we will take appropriate actions to address the issue.


Socially Awkward Wag Company Limited retains all rights, title, and interest in and to its intellectual property, and nothing in these Terms and Conditions shall be construed as granting any license or rights to use our intellectual property without our express written consent.

Please note that while we strive to comply with all relevant HK regulations regarding intellectual property rights, it is the responsibility of our customers to ensure compliance with their own local laws and regulations related to intellectual property.



SECTION 28 - Payment Methods:


Socially Awkward Wag Company Limited offers a variety of convenient and secure payment methods to ensure a seamless checkout process for our valued customers. We accept all major credit and debit cards, including Visa, MasterCard. In addition to card payments, we also accept payment through PayPal, FPS, Alipay HK, Payme, etc.

Please note that all payments made through our website are encrypted and secured using industry-standard SSL (Secure Socket Layer) technology to protect your personal and financial information. We do not store or have access to your credit or debit card information.

If you have any questions or concerns regarding our accepted payment methods, please feel free to contact us. 


SECTION 29 - Payment and Refund Policy:


Accepted Methods of Payment: At Socially Awkward Wag Company Limited, we accept most of the major online payment for your convenience.

Applicable Taxes or Fees: Our prices are displayed in HKD (Hong Kong Dollars). However, please note that any additional fees, such as customs duties or import taxes, may apply for orders shipped outside of Hong Kong. These fees are the responsibility of the customer and may vary depending on the destination country's regulations.

Refund Policy: We take pride in the quality of our products and want you to be satisfied with your purchase. If you are not completely happy with your order, please contact us within 14 days of receiving your items, and we will be happy to assist you. Please note that we do not offer refunds for perishable or personalized items, and the customer is responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.


SECTION 30 - Shipping and Delivery Policy:

Shipping Process: We strive to process and dispatch your order as quickly as possible. Most orders are typically processed within 2 working days, but please allow for an additional day during peak periods. Once your order is dispatched, you will receive a confirmation email with tracking information, if applicable.

Estimated Delivery Times: The estimated delivery times for our standard delivery service within the HK are usually 7 working days, but please note that delivery times may vary depending on your location and any unforeseen circumstances, such as adverse weather conditions or public holidays. Express delivery options may also be available with a delivery time of 1-3 working days. Please note that additional shipping fees may apply for delivery options or for deliveries outside of the HK. Cash on collection option is only available for orders eligible for free local delivery.

We do our best to ensure that our products are packaged securely to minimize any damages during transit. However, if you receive a damaged or defective product, please contact us within 48 hours of receiving your order, and we will work with you to resolve the issue.

If you have any questions or concerns regarding our Payment and Refund Policy, Shipping and Delivery Policy, or any other terms and conditions, please do not hesitate to contact us. We are committed to providing a positive shopping experience for our customers.



SECTION 31 - Privacy Policy:

We are committed to protecting the privacy and personal information of our customers. We have implemented strict measures to ensure that your information is collected, used, and protected in accordance with applicable laws and regulations, including the General Data Protection Regulation (GDPR) in HK.

Collection of Information: When you visit our website or place an order, we may collect certain personal information from you, such as your name, email address, shipping address, and payment details. This information is necessary to process your order, provide customer support, and improve your shopping experience.

Use of Information: We use the information collected from you to fulfil your orders, communicate with you about your orders, respond to your inquiries, and improve our products and services. We may also use your information to send you promotional offers or newsletters, but only if you have explicitly opted in to receive such communications. You have the option to unsubscribe from these communications at any time.

Protection of Information: We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to safeguard your data. We use secure SSL encryption technology to protect your payment information during transmission. However, please note that no method of data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

Sharing of Information: We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information with trusted service providers who assist us in processing orders, delivering products, and providing customer support. These service providers are bound by confidentiality agreements and are only authorized to use your information for the specific purpose for which they were engaged.

Cookies: We may use cookies, which are small text files that are stored on your device when you visit our website. Cookies help us to improve your browsing experience, analyse website traffic, and personalize content. You can disable cookies in your browser settings, but please note that this may affect the functionality of our website.

Third-Party Websites: Our website may contain links to third-party websites, which have their own privacy policies. We are not responsible for the privacy practices or content of these third-party websites and encourage you to review their privacy policies before providing any personal information.

Children's Privacy: Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If you are under the age of 13, please do not use our website or provide any personal information.

Your Rights: You have the right to access, modify, or delete your personal information. If you would like to exercise these rights or have any questions about our privacy practices, please contact us using the information provided below.

Updates to Privacy Policy: We reserve the right to update or modify our privacy policy at any time. Any changes will be posted on our website, and the updated policy will be effective immediately upon posting.

By using our website and providing your personal information, you consent to the collection, use, and protection of your information as outlined in this privacy policy.

If you have any questions or concerns regarding our privacy policy or how your personal information is collected, used, and protected, please contact us at marketing@soawk-hk.com. We are committed to maintaining the privacy and security of your information.

SECTION 32 - Applicable Law and Jurisdiction:

The Terms and Conditions (T&C) of Socially Awkward Wag Company Limited shall be governed by and construed in accordance with the laws of HK.

Any legal disputes arising from or related to the T&C or your use of our website shall be exclusively resolved by the courts of HK. By using our website and agreeing to these T&C, you consent to the jurisdiction of the courts of HK for any legal matters that may arise.

We are committed to complying with all relevant laws and regulations, including those governing the applicable law and jurisdiction of our T&C, to ensure a fair and transparent relationship with our customers.

If you have any questions or concerns about our T&C or any other matters, you can contact us at:

Email: marketing@soawk-hk.com

Phone: +852 59108367

Address: West Wing 2/F, 822 Lai Chi Kok Rd, Cheung Sha Wan, Kowloon, Hong Kong


We appreciate your understanding and cooperation in complying with our T&C, as we strive to provide you with the best possible service and experience.


SECTION 33 -Product Descriptions:

We strives to provide accurate and detailed descriptions, specifications, and prices for all products listed on our online shop. However, please note that product descriptions may occasionally contain errors or inaccuracies, and we do not warrant that the product descriptions are complete, reliable, up-to-date, or error-free. It is the responsibility of the customer to carefully review the product descriptions, specifications, and prices before making a purchase.

We make every effort to provide clear and accurate images of our products, but please be aware that actual product colours may vary depending on your device's display settings.

We reserves the right to modify or update product descriptions, specifications, and prices at any time without prior notice. In the event of any discrepancies or disputes regarding product descriptions, specifications, or prices, the information listed on our website shall prevail.

If you have any questions or concerns regarding our product descriptions, specifications, or prices, please contact us by email.


SECTION 34 - Liability and Disclaimers:

We take great care in producing and selling high-quality products. However, it is important to understand that the use of our products comes with certain inherent risks, and we cannot be held liable for any damages or losses that may occur as a result of the use of our products.

By purchasing and using our products, customers acknowledge and accept the following disclaimers:

  1. Choking Hazards: Some of our pet treats may pose a choking hazard, especially for small or elderly dogs. It is the responsibility of the customer to ensure that our treats are used in a safe and appropriate manner, and to always supervise their pets while consuming our treats.
  2. Allergen Warnings: Our dog treats may contain common allergens such as grains, meats, fruits, or vegetables. It is the responsibility of the customer to review the product ingredients and allergen information provided on our website, and to refrain from purchasing our products if their pet has known allergies or sensitivities to any of the ingredients.
  3. Product Misuse: Our pet treats are intended for consumption by pets only, and should not be used for any other purpose. It is the responsibility of the customer to use our products as intended, and to follow any usage instructions or recommendations provided by us.
  4. Product Variations: As our treats are made from natural ingredients, there may be variations in size, shape, colour, and texture. Such variations are normal and do not indicate any defect or quality issue with the product.
  5. Other Risks: Customers should be aware that the use of our products may also pose other risks, such as the risk of injury or illness due to improper handling, storage, or consumption of the product. It is the responsibility of the customer to exercise caution and good judgment when using our products.


Socially Awkward Wag Company Limited shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or for any losses or expenses incurred by customers or their pets as a result of the use of our products.

If you have any questions or concerns regarding our liability and disclaimers, please contact us by email.

SECTION 35 - Modification of Terms and Conditions:

We reserves the right to modify or update these Terms and Conditions at any time without prior notice. Any changes or updates to our Terms and Conditions will be effective upon posting on our website. Customers are advised to review our Terms and Conditions periodically for any updates.

By continuing to use our website and purchase our products after any changes to our Terms and Conditions have been posted, customers acknowledge and accept the updated Terms and Conditions.

It is the responsibility of the customer to review and familiarize themselves with the most current version of our Terms and Conditions before making a purchase from us.

If you have any questions or concerns regarding our modification of Terms and Conditions, please contact us by email.

SECTION 36 -Severability:

If any provision of these Terms and Conditions is found to be unenforceable, invalid, or contrary to law, such provision shall be deemed to be severed from these Terms and Conditions, and the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

The invalidity or unenforceability of any provision in these Terms and Conditions shall not affect the validity or enforceability of any other provision, and the parties shall make good faith efforts to replace any invalid or unenforceable provision with a valid and enforceable provision that achieves the same intent and economic effect as the original provision.

The severability clause ensures that if any provision of the Terms and Conditions is found to be unenforceable or invalid, it will not affect the validity or enforceability of the remaining provisions, and the parties will work in good faith to replace the invalid provision with a valid one, while preserving the intent and effect of the original provision.

SECTION 37 - Entire Agreement:

These Terms and Conditions constitute the entire agreement between you and Socially Awkward Wag Company Limited and supersede any prior or contemporaneous agreements, communications, or understandings, whether written or verbal, relating to the subject matter herein.

Any changes, modifications, or amendments to these Terms and Conditions must be in writing and signed by both parties. Any verbal representations, promises, or understandings not expressly stated in these Terms and Conditions shall have no force or effect.

This clause clarifies that the Terms and Conditions constitute the complete and exclusive agreement between the customer and Socially Awkward Wag Company Limited, and supersede any prior or contemporaneous agreements, communications, or understandings, whether written or verbal, relating to the subject matter of the agreement. It also emphasizes that any changes or modifications to the Terms and Conditions must be in writing and signed by both parties to be valid.


SECTION 38 - Customer Responsibilities:

As a customer of Socially Awkward Wag Company Limited, an online shop based in Hong Kong, you are responsible for adhering to the following terms and conditions:

  1. Accurate and Truthful Information: You must provide accurate and truthful information when placing orders, creating an account, or providing any other details on our website. This includes providing correct shipping address, contact information, and payment details. You are responsible for keeping your account information up-to-date and promptly notifying us of any changes or discrepancies.
  2. Compliance with Applicable Laws and Regulations: You must comply with all applicable laws, regulations, and requirements when using our website, products, and services. This includes, but is not limited to, laws related to online purchasing, pet ownership, and food safety. You are solely responsible for ensuring that your use of our products and services is in compliance with all applicable laws and regulations in your jurisdiction.
  3. Proper Use of Website, Products, and Services: You are responsible for using our website, products, and services in a lawful and responsible manner. You must not engage in any activities that may cause harm to our website, compromise the security of our systems, or disrupt the experience of other customers. You must also use our products and services only as intended and follow all instructions, guidelines, and recommendations provided by Socially Awkward Wag Company Limited.
  4. Account Security: You are responsible for maintaining the security of your account credentials, including your password and any other access information. You must not share your account information with others or allow unauthorized access to your account. You are solely responsible for any activities that occur under your account, and you must notify us immediately if you suspect any unauthorized use of your account.
  5. Product Safety: You are responsible for using our products safely. If your pet has any known allergies, health conditions, or dietary restrictions, it is your responsibility to verify the suitability of our products for your pet and consult with a veterinarian if necessary.
  6. Feedback and Reviews: If you provide feedback, reviews, or testimonials about our products or services, you must provide truthful and accurate information. You must not post any false, misleading, defamatory, or malicious content that may harm our business reputation or infringe on the rights of others.


By using our website, products, and services, you acknowledge and agree to comply with these customer responsibilities. Failure to comply with these responsibilities may result in the termination of your account or restriction of your access to our website or services.

It's important for customers to carefully review and understand their responsibilities when using your website, products, and services, and for your business to have clear terms and conditions outlining customer responsibilities to ensure compliance with HK regulations and protect your interests.

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.
As a user of the Services, you agree not to:
• Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
• Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
• Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
• Use any information obtained from the Services in order to harass, abuse, or harm another person.
• Make improper use of our support services or submit false reports of abuse or misconduct.
• Use the Services in a manner inconsistent with any applicable laws or regulations.
Engage in unauthorised framing of or linking to the Services.
• Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party's uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
Delete the copyright or other proprietary rights notice from any Content.
• Attempt to impersonate another user or person or use the username of another user.
Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ('gifs"), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as 'spyware or 'passive collection mechanisms' or 'poms').
• Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
• Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
• Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
• Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
• Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorised script or other software.
• Use a buying agent or purchasing agent to make purchases on the Services.

SECTION 39 - Force Majeure:

Socially Awkward Wag Company Limited shall not be held liable for any delays or failures to perform its obligations under these Terms and Conditions (T&C) if such delays or failures are caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, fires, floods, earthquakes, epidemics, pandemics, strikes, labor disputes, acts of terrorism, civil unrest, government orders or regulations, or any other unforeseen events beyond its control (collectively referred to as "Force Majeure Events").

In the event of a Force Majeure Event, Socially Awkward Wag Company Limited shall be excused from its obligations under these T&C to the extent such obligations are affected by the Force Majeure Event, and no liability shall accrue to Socially Awkward Wag Company Limited for any delays or failures in performance caused by such event. Socially Awkward Wag Company Limited will make reasonable efforts to resume normal operations as soon as reasonably practicable after the Force Majeure Event has ceased.

It is important to note that Force Majeure clauses are meant to protect businesses from unforeseen events that are beyond their control, and they can help mitigate liability in case of delays or failures to perform obligations due to such events. However, the specific language and applicability of Force Majeure clauses may vary depending on the circumstances and should be reviewed by legal counsel to ensure compliance with HK regulations and protection of your business interests.

SECTION 40 - Electronic Communications:

By using our website, you consent to receive communications from us electronically, including emails, notifications, and updates related to your orders, account information, or promotions. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing, in compliance with HK laws.

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

SECTION 41 - Prohibited Uses:

You agree not to use our website, products, or services for any illegal, fraudulent, harassing, or unauthorized purposes. You further agree not to violate any applicable laws, regulations, or intellectual property rights in connection with your use of our website, products, or services.

SECTION 42 - Links to Third-Party Websites:

Our website may contain links to third-party websites for your convenience. However, we are not responsible for the content, accuracy, or legality of those websites. You acknowledge and agree that you access and use such third-party websites at your own risk, and we recommend reviewing their respective terms and conditions and privacy policies.

The Services may contain (or you may be sent via the Site links to other websites ('Third-Party Websites*) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ('Third-Party Content). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

SECTION 43 - Customer Reviews and Feedback:

We welcome and value customer reviews and feedback. However, we reserve the right to moderate, remove, or modify reviews or feedback that violate our policies or applicable laws. By submitting reviews or feedback, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media, format, or channel.

We may provide you areas on the Services to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hateful language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organise a campaign encouraging others to post reviews, whether positive or negative.We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, filly paid, assignable, and sublicensable right and licence to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to review.

SECTION 44 - Language:

Our T&C are offered in English, and any translations provided are for customer convenience only. In case of any discrepancies or disputes, the English version of the T&C prevails.

SECTION 45 - Waiver:

Any failure or delay in exercising any right or remedy under these T&C does not constitute a waiver of that right or remedy. Any waiver must be in writing and signed by both parties to be valid.

SECTION 46 - Headings:

The headings or section titles in these T&C are for convenience only and do not affect the interpretation or enforceability of the provisions.

SECTION 47 - Miscellaneous: 

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defences you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.


SECTION 48 - CONTACT INFORMATION

If you have any questions or concerns about our Terms and Conditions (T&C) or any other matters related to Socially Awkward Wag Company Limited, please feel free to contact us. You can reach us through the following methods:

Email: marketing@soawk-hk.com

Phone: +852 59108367

Address: West Wing 2/F, 822 Lai Chi Kok Rd, Cheung Sha Wan, Kowloon, Hong Kong


We value your feedback and are committed to addressing any inquiries or issues you may have promptly and efficiently. Our team at Socially Awkward Wag Company Limited is dedicated to providing excellent customer service and ensuring compliance with all relevant HK regulations. Please do not hesitate to contact us if you have any questions or concerns regarding our T&C or any other matters related to our online shop.

Thank you for choosing us! Have a nice shopping!